Privacy Policy -Luso Living Lda

About Us

Luso Living Lda, is a company that was established in Portugal in 2010 and provides services for Condominium Administration, Property Management, Rental Services, Garden & Pool Maintenance and Cleaning Services.   This also extends to Airport Transfers , Car Hire & Golf Reservations via our website www.lusoliving.com.

 While contracting our services we will require some of your personal information in order to comply with Portuguese legislation that governs Condominium Administration (Codigo Civil) & Local Letting (Alojamento Local) as detailed below.

 We are committed to respecting the privacy of all clients and visitors to our site in compliance with EU- General Data Protection Regulation (GDPR) 2016/679 within the European Economic Area (EEA). No contact data is ever given, sold or exchanged with third parties for marketing purposes and all staff are trained on the importance of data protection.

Condominium Administration

The information we hold may include your full name, home address, home telephone number, mobile telephone number, email address and fiscal number and property title documentation.

All documentation including owners name, attributed permillage, condominium fees due per unit and amounts in arrears or credit are available for consultation by any legal title holder of a property in the Condominium and will be recorded in the AGM minutes that is distributed to all proprietors of the Condominium.

Information will be kept on file of the Administration for the life of the Condominium as per the Portuguese Civil Code. Once an owner sells their property and are no longer a legal title holder of a property within the Condominium contact details may be removed on request although payment transaction and correspondence will be retained.

If you are a Property Management or Rental Property Owner

Personal information data is requested from you when you interact with us in person, through correspondence, by phone, by email, or  through our website. The information we hold may include your full name, home address, home telephone number, mobile telephone number, email address , fiscal number and property documentation such as insurance policies , utility bills and bank account details.

If Renting out we may also hold fiscal representative information including the following details of your guests such as full name, Town & Country of residence, travel dates & amounts paid.

 It is important that if taking your own bookings you inform your guests that their information will be shared with Luso Living Lda  and other third parties such as  SEF Border Control and the  Portuguese Tax Office.

 Your contact information will also be used for sending you our monthly report if you have opted-in for this service.

If you book accommodation through Luso Living

By interacting with us you understand that you are providing personal data to us voluntarily and there is a legitimate reason to retain this information for the period required to provide the requested services including making your booking.

 Data including your full name, email, mobile number, full passport details including your place and date of birth, town of residence and bank account details will be required to comply with Portuguese Local Letting registration.   Your personal data will be used exclusively for making the respective reservation and refund of security deposit payments.

 If booking accommodation through a holiday portal both we and the associated website will receive your request. This is to enable us to deal with the booking and the associate website control how many requests their site is producing and understand the type of request are being made. They may also use your contact information to get consent to send you Newsletters or offer you their products. Please take the time to read their Privacy Policy to understand how they handle your personal data.

 When you return home, we may ask you for your opinion on the services that were provided to you, which will allow us to improve our services.

 Your data will not be transmitted to third parties outside of our obligation to comply with local letting legislation as itemized below :

•  ·         SEF Border Control (Serviço de Estrangeiros e Fronteiras) arrival and departure dates into and from Portugal including full passport details.
•  ·         Fiscal bodies for the issue of official receipt to include your full name, travel dates, town of residence and amount paid for accommodation.

 We use service providers to process personal data on our behalf which we can only access via a secure log in. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.

 We use payment providers to process your booking payment that are certified for these transactions. These payment providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.

 Additional Services

•  Airport Transfers & Car Hire where these services have been requested information including your name, travel dates and contact phone number will be shared in to make reservations.
• Golf Reservations if booking green fees through the website you will be redirected to an associate website where  bookings are made through PAG Serviços Golfs Lda (PAGS) in Portugal with Alvará Agência de Viagens No: 1001/1999, who take great care with the selection of suppliers and the standard of the service provided. All payments are made to PAG Serviços Golfs Lda who will meet you on arrival and give you your vouchers.

Cookies & Beacons

When you visit our site, a small text file (Cookie) is created and recorded on your computer disc. That file will enable you to have an easier experience, quicker access and a customization of the page in line with your online experience. Since cookies are text files, they cannot read information stored on your hard drive and are not used to run programs or deliver viruses to your computer. The majority of browsers automatically accept Cookies, but you may delete them or set them to be automatically blocked. You can find out how to define those settings by going to the “Help” menu on your browser. However, if you do not allow for the use of cookies there may be some functions you won’t be able to use on our site.

Web Beacons (‘Website Navigational Information’) are often used in combination with Cookies to track the numbers of visitors to our site, their behaviour and standard information such as browser type, browser language, Internet Protocol (“IP”) address but we do not collect any personal information or store IP address locally on our site, therefore, we cannot track or trace individual users or their physical addresses. Unlike cookies, you cannot decline Web beacons.

However, setting your browser to decline cookies or to prompt you for a response will keep Web beacons from tracking your activity. We do not have any control over what the Web beacons do with this data. They will be the data controller for the data they collect.

E-Mail Newsletters

When you interact with our website or send a booking request, you may opt-in to our Newsletter and you will receive information about our promotions and highlights by email to the email address you provide. You are free to not give consent or withdraw your consent.

When you opt-in you are accepting that your data is used to send you Newsletters. Should you no longer wish to receive Newsletters, you can remove your address from our mailing list by clicking on the link displayed at the bottom of each newsletter

Links to and from Other Websites

Luso Living Lda do not control and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We recommend that you review privacy policies of every online service you use before submitting any personal data and direct any concerns to the site administrator of that website

Security

To guarantee the security of your data and maximum confidentiality, we treat all the information that you provided us in a fully confidential manner. We also use SSL on all pages where personal information is requested from you, which means that your information will be sent via the Internet in an encrypted form. You can confirm that you are on safe mode when you see a padlock icon or key at the top right or left of your screen.

 Your personal data is protected behind our appropriate business systems, along with website hosting provider’s firewall and email provider’s firewall. Nevertheless, please ensure you also use protection measures (antivirus, firewall, etc.) when you navigate online. If you feel this is not sufficient, then please do not provide any personal information or let us know and we will dispose of the information in a securely manner. Please ensure your website log in details are kept private and not shared with others.

 

Your Rights to your Personal Data

·         Have your data updated and amended if it is incorrect, out of date or incomplete.

·         Restrict the level of processing or object to automated processing

·         Know how long we keep your data

·         Ask us to delete your data at any point and be forgotten under certain circumstances

·         Ask us to provide details of your personal data that we hold about you

·         Withdraw consent to personal data processing at any time, including receiving Newsletters

·         You can ask for the data to be supplied to you in a portable format if appropriate

·         You can object to the processing of personal data

·         Request a restriction on further data processing, in case there is a dispute in relation to

·         the accuracy or processing of your personal data.

 Lawful Basis - Our legal basis for collecting personal data

By communicating with us or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason to retain this information for the period required.

 Where we ask for consent you will be asked to opt-in and you are free to not give or withdraw your consent. We also rely on lawful basis for processing your data, where you have expressed an interest in procuring our services or we need the information to provide services to you.

We use personal information for fulfilling our obligations related to bookings with clients, comments posted on our website and agreements with trusted third parties with who bookings are made.

 We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.

 This Privacy Policy applies to all users who browse through our website and interact with us to make a booking. We do not knowingly collect personal information from individuals under 18 years of age and parents or legal guardians should not allow this without permission.

Changes to this Privacy Statement

Luso Living Lda reserves the right to amend this Privacy Statement at any time. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our website.

 Contact Us

You can change your personal data whenever you wish or if have any issues with our privacy policy or feel your data has been used unfairly, please contact us at info@the-livinggroup.com

 This Privacy Policy was last updated on the 24th of May 2018.